Terms and Conditions
For questions regarding the terms and conditions or any other part of this website, please contact our support department at firstname.lastname@example.org or call (877) 867-0296.
Kay Stones Terms:
The trial offer is designed to display the quality and effectiveness of Kay Stones. This gives you the opportunity to try this remarkable program for only $5.99 USD shipping and handling so you can come to a decision for yourself if this is the right product for you.
When you place your order today with www.kaystones.com, you will receive from our collection to try for 14 days. Please note, the 14 day trial period includes shipping and transit time. If you order the product today, 9/4/2015, you will need to cancel by 9/18/2015 to avoid being charged. Your credit card will be billed $5.99 USD for the shipping of your 14 day trial shipment. If you are satisfied with the Kay Stones you need do nothing else. Upon the expiration of the trial period, your credit card will be billed the retail price of $95 USD for the full cost of the item, and you will be enrolled in a 30-day autoship program. Every 30 days after that, you will be shipped another masterpiece from our collection and billed the retail price of $49.99 USD. If you decide not to participate in the 30 day auto-ship program after the 14 day trial, simply contact us by phone or email to cancel or obtain an rma number.
PLEASE NOTE: Upon cancellation of your trial product a cancellation notification will be emailed immediately after the cancellation is created and will include a Return Merchandise Authorization (RMA) number. If you do not receive this email or RMA number, please contact our support staff. There's no obligation, you can cancel your trial membership by using one of the following methods:
1 - Calling our support department at (877) 867-0296, available 6am - 6pm PST (Monday - Friday) and 6am - 1pm PST (Saturday).
2 - Emailing our support department at email@example.com. Please allow 24 hours to receive confirmation of your cancellation from our billing department. When emailing us, please include your full name and address, as well as the name of the product that you ordered.
Please note: All cancellations receive a cancellation confirmation email that is sent to the email address that you provided to us upon ordering your trial package. If you do not receive a cancellation confirmation email when cancelling your trial, please contact our support department to confirm that your trial is cancelled.
The 14 day trial period includes shipping and transit time. Customers usually receive their product within 3-5 business days of ordering. If you want to extend your trial period due to slow postal delivery or delayed pickup, you must contact our support department.
YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION WILL HOLD YOU LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, IF YOU FAIL TO NOTIFY US WITHIN THE 14 DAY GRACE PERIOD.
A FULL refund is processed for any shipment that adheres to our refund policy.
If you are unsatisfied with our product, simply email or call us within the 14 day trial period and we will cancel your trial membership.
To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at firstname.lastname@example.org.
An RMA number can ONLY be obtained by contacting the billing department at email@example.com.
You will receive a response within 24 hours.
1) We cannot process or refund packages marked "Return to Sender."
2) Refunds will be issued to the same credit card that was charged when ordering the product.
3) Please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping deparment is NOT allowed to accept any packages without an RMA number.
4) Depending on the bank that issues the credit card you used, your refund can take 3-5 business days to appear on your credit card statement. If you have any questions about whether a refund has been issued please contact our support department
Returned products must be sent to the following address:
10153 1/2 Riverside Dr. #656
Toluca Lake, CA 91602
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
Shipping and Insurance
The standard ground mail service is shipped via the United States Postal Service First Class Mail. We will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Pacific Standard Time and the next day for all orders placed after 2PM Pacific Standard Time (packages will arrive within 3-5 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.
We reserve the right to change these terms and conditions at any time as deemed necessary. Any and all changes will take effect immediately upon posting. By continuing to use this website after changes are made to the terms and conditions, you are indicating your consent to the new terms and conditions.
If you believe that you have been erroneously billed, please contact customer support immediately of such error. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.